K12

Because our video player requires Adobe Flash Player, when a black screen appears in the video player (sometimes with a red "x" in the upper-left corner), that usually means that Adobe Flash Player is not installed for your internet browser. If you already have Flash Player, you may need to uninstall / reinstall it.

To completely remove Flash Player from your computer, go to: http://kb2.adobe.com/cps/141/tn_14157.html

To get the latest version of Flash Player, go to: http://www.adobe.com/go/EN_US-H-GET-FLASH

Because you are able to watch the video, though it’s slow, the issue is how quickly your computer connects to the internet. When your computer is trying to play a video that is still being downloaded, you'll experience a dragging, stuttering, or jerkiness in the video playback.

There are four suggestions we can recommend:
1. Play a video, then immediately pause it & let more of the video load before playing (the progress bar just below the video will show how much of the video has been downloaded to your computer);
   
2. Contact your ISP (internet service provider) to see if they are having any issues (sometimes they can identify a problem on their end that they need to correct, which will increase your speed);
   
3. Change your contract with your ISP to upgrade to a faster connection speed (we would recommend 1.5Mbps or higher); or
   
4. Change to an ISP that can provide the speeds you need.